{"id":19970,"date":"2026-06-14T18:59:29","date_gmt":"2026-06-14T15:59:29","guid":{"rendered":"https:\/\/www.d-tek.com.tr\/?page_id=19970"},"modified":"2026-06-14T19:00:54","modified_gmt":"2026-06-14T16:00:54","slug":"iso-20000-1-bilgi-teknolojileri-hizmet-yonetimi-sistemi-kursu-tanitimi","status":"publish","type":"page","link":"https:\/\/www.d-tek.com.tr\/en\/iso-20000-1-bilgi-teknolojileri-hizmet-yonetimi-sistemi-kursu-tanitimi\/","title":{"rendered":"Introduction to the ISO 20000-1 Information Technology Service Management System Course"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netimi Sistemi E\u011fitimi<\/h3>\n<h3>What will this training offer you?<\/h3>\n<p>By the end of this training, participants will be able to:<\/p>\n<ul>\n<li>ISO\/IEC 20000-1 standard\u0131n\u0131n yap\u0131s\u0131n\u0131, gerekliliklerini ve kurulu\u015flara sa\u011flad\u0131\u011f\u0131 faydalar\u0131 anlayabilecek,<\/li>\n<li>Hizmet Y\u00f6netim Sistemi (SMS) kurulumunda kapsam belirleme, s\u00fcre\u00e7 tan\u0131mlama ve y\u00f6neti\u015fim yakla\u015f\u0131m\u0131n\u0131 uygulayabilecek,<\/li>\n<li>Hizmet y\u00f6netim politikas\u0131, hedefleri, roller ve sorumluluklar\u0131 olu\u015fturabilecek,<\/li>\n<li>Hizmet y\u00f6netiminde risk ve f\u0131rsatlar\u0131 de\u011ferlendirebilecek,<\/li>\n<li>Hizmet y\u00f6netimi hedeflerini belirleyebilecek ve bu hedeflere ula\u015fmak i\u00e7in planlama yapabilecek,<\/li>\n<li>Kaynak, yetkinlik, ileti\u015fim, dok\u00fcmantasyon ve bilgi y\u00f6netimi gerekliliklerini uygulayabilecek,<\/li>\n<li>Hizmet portf\u00f6y\u00fc ve hizmet katalo\u011fu olu\u015fturabilecek,<\/li>\n<li>M\u00fc\u015fteri, kullan\u0131c\u0131, tedarik\u00e7i ve di\u011fer ilgili taraflarla ili\u015fkileri etkin \u015fekilde y\u00f6netebilecek,<\/li>\n<li>Hizmet d\u00fczeyi anla\u015fmalar\u0131 (SLA) ve hizmet performans g\u00f6stergelerini tan\u0131mlayabilecek,<\/li>\n<li>Hizmet tasar\u0131m\u0131, ge\u00e7i\u015fi, s\u00fcr\u00fcm ve de\u011fi\u015fiklik s\u00fcre\u00e7lerini planlayabilecek,<\/li>\n<li>Olay (Incident), hizmet talebi (Service Request) ve problem y\u00f6netimi s\u00fcre\u00e7lerini uygulayabilecek,<\/li>\n<li>Hizmet s\u00fcreklili\u011fi, kullan\u0131labilirlik ve hizmet g\u00fcvencesi uygulamalar\u0131n\u0131 y\u00f6netebilecek,<\/li>\n<li>Hizmet performans\u0131n\u0131 izleme, \u00f6l\u00e7me, analiz etme ve raporlama y\u00f6ntemlerini kullanabilecek,<\/li>\n<li>\u0130\u00e7 tetkik ve y\u00f6netimin g\u00f6zden ge\u00e7irmesi s\u00fcre\u00e7lerini y\u00fcr\u00fctebilecek,<\/li>\n<li>Uygunsuzluk, d\u00fczeltici faaliyet ve s\u00fcrekli iyile\u015ftirme \u00e7al\u0131\u015fmalar\u0131n\u0131 planlayabilecek,<\/li>\n<li>ISO\/IEC 20000-1 belgelendirme ve denetim s\u00fcre\u00e7lerine haz\u0131rlanabilecek,<\/li>\n<li>Hizmet kalitesini art\u0131r\u0131rken m\u00fc\u015fteri memnuniyetini ve operasyonel verimlili\u011fi geli\u015ftirebileceklerdir.<\/li>\n<\/ul>\n<p>Bu e\u011fitim; bilgi teknolojileri y\u00f6neticileri, hizmet y\u00f6neticileri, BT ekipleri, kalite y\u00f6neticileri, s\u00fcre\u00e7 y\u00f6neticileri, i\u00e7 denet\u00e7iler ve ISO\/IEC 20000-1 uygulama veya belgelendirme \u00e7al\u0131\u015fmalar\u0131nda g\u00f6rev alan profesyoneller i\u00e7in haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n<p>Training and consulting services are offered in Turkish or English.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netimi Sistemi E\u011fitimi Bu E\u011fitim Size Ne Kazand\u0131racak? Bu e\u011fitim sonunda kat\u0131l\u0131mc\u0131lar: ISO\/IEC 20000-1 standard\u0131n\u0131n yap\u0131s\u0131n\u0131, gerekliliklerini ve kurulu\u015flara sa\u011flad\u0131\u011f\u0131 faydalar\u0131 anlayabilecek, Hizmet Y\u00f6netim Sistemi (SMS) kurulumunda kapsam belirleme, s\u00fcre\u00e7 tan\u0131mlama ve y\u00f6neti\u015fim yakla\u015f\u0131m\u0131n\u0131 uygulayabilecek, Hizmet y\u00f6netim politikas\u0131, hedefleri, roller ve sorumluluklar\u0131 olu\u015fturabilecek, Hizmet y\u00f6netiminde risk ve f\u0131rsatlar\u0131 de\u011ferlendirebilecek, Hizmet&hellip;","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19970","page","type-page","status-publish","hentry","entry","no-media"],"_links":{"self":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/comments?post=19970"}],"version-history":[{"count":3,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19970\/revisions"}],"predecessor-version":[{"id":19973,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19970\/revisions\/19973"}],"wp:attachment":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/media?parent=19970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}