{"id":19899,"date":"2026-06-14T10:46:28","date_gmt":"2026-06-14T07:46:28","guid":{"rendered":"https:\/\/www.d-tek.com.tr\/?page_id=19899"},"modified":"2026-06-14T18:48:52","modified_gmt":"2026-06-14T15:48:52","slug":"iso-20000-1-bilgi-teknolojileri-hizmet-yonetim-sistemi","status":"publish","type":"page","link":"https:\/\/www.d-tek.com.tr\/en\/iso-20000-1-bilgi-teknolojileri-hizmet-yonetim-sistemi\/","title":{"rendered":"ISO 20000-1 Information Technology Service Management System"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"isSelectedEnd\"><strong>ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi E\u011fitim ve Dan\u0131\u015fmanl\u0131k Hizmetleri<\/strong><\/p>\n<p class=\"isSelectedEnd\">ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi standard\u0131, kurulu\u015flar\u0131n bilgi teknolojileri hizmetlerini planl\u0131, \u00f6l\u00e7\u00fclebilir, s\u00fcrd\u00fcr\u00fclebilir ve m\u00fc\u015fteri odakl\u0131 bir \u015fekilde y\u00f6netmelerini sa\u011flayan uluslararas\u0131 bir standartt\u0131r. Standart; hizmet kalitesinin art\u0131r\u0131lmas\u0131n\u0131, hizmet s\u00fcreklili\u011finin sa\u011flanmas\u0131n\u0131 ve hizmet performans\u0131n\u0131n s\u00fcrekli iyile\u015ftirilmesini ama\u00e7lamaktad\u0131r.<\/p>\n<p class=\"isSelectedEnd\">Kurulu\u015flar\u0131n ISO 20000-1 standard\u0131na uygun olarak hizmet y\u00f6netim sistemlerini kurmalar\u0131, uygulamalar\u0131, s\u00fcrd\u00fcrmeleri ve geli\u015ftirmeleri konular\u0131nda e\u011fitim ve dan\u0131\u015fmanl\u0131k hizmetleri sunuyoruz. Hizmet kapsam\u0131nda hizmet kataloglar\u0131n\u0131n olu\u015fturulmas\u0131, hizmet seviyesi y\u00f6netimi, olay y\u00f6netimi, problem y\u00f6netimi, de\u011fi\u015fiklik y\u00f6netimi, kapasite y\u00f6netimi, hizmet s\u00fcreklili\u011fi ve performans izleme s\u00fcre\u00e7leri ele al\u0131nmaktad\u0131r.<\/p>\n<p class=\"isSelectedEnd\">Dijital \u00e7a\u011f\u0131n gereksinimleri do\u011frultusunda; BT hizmet s\u00fcre\u00e7leriyle b\u00fct\u00fcnle\u015fik \u00e7al\u0131\u015fan <strong>hizmet envanteri, risk envanteri, olay kay\u0131t sistemi, performans de\u011ferlendirme, k\u00f6k neden analizi ve s\u00fcrekli iyile\u015ftirme d\u00f6ng\u00fclerinin<\/strong> olu\u015fturulmas\u0131na destek verilmektedir. B\u00f6ylece kurulu\u015flar yaln\u0131zca belgelendirme \u015fartlar\u0131n\u0131 kar\u015f\u0131lamakla kalmay\u0131p, hizmet kalitesini s\u00fcrekli izleyebilen, \u00f6l\u00e7ebilen ve geli\u015ftirebilen bir yap\u0131ya kavu\u015fmaktad\u0131r.<\/p>\n<p class=\"isSelectedEnd\">E\u011fitimlerimiz, standard\u0131n maddelerinin a\u00e7\u0131klanmas\u0131n\u0131n \u00f6tesinde; hizmet odakl\u0131 d\u00fc\u015f\u00fcnmenin, s\u00fcre\u00e7 yakla\u015f\u0131m\u0131n\u0131n, performans g\u00f6stergelerinin ve s\u00fcrekli iyile\u015ftirme k\u00fclt\u00fcr\u00fcn\u00fcn g\u00fcnl\u00fck BT hizmet y\u00f6netimine nas\u0131l entegre edilece\u011fine odaklanmaktad\u0131r.<\/p>\n<p>Amac\u0131m\u0131z, kurulu\u015flar\u0131n ISO 20000-1 \u015fartlar\u0131n\u0131 kar\u015f\u0131lamas\u0131n\u0131n yan\u0131 s\u0131ra; hizmet kalitesini, kullan\u0131c\u0131 memnuniyetini, operasyonel verimlili\u011fi ve kurumsal performans\u0131 birlikte geli\u015ftiren s\u00fcrd\u00fcr\u00fclebilir bir BT hizmet y\u00f6netim sistemi olu\u015fturmas\u0131na katk\u0131 sa\u011flamakt\u0131r.<\/p>\n<p>Training and consulting services are offered in Turkish or English.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi E\u011fitim ve Dan\u0131\u015fmanl\u0131k Hizmetleri ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi standard\u0131, kurulu\u015flar\u0131n bilgi teknolojileri hizmetlerini planl\u0131, \u00f6l\u00e7\u00fclebilir, s\u00fcrd\u00fcr\u00fclebilir ve m\u00fc\u015fteri odakl\u0131 bir \u015fekilde y\u00f6netmelerini sa\u011flayan uluslararas\u0131 bir standartt\u0131r. Standart; hizmet kalitesinin art\u0131r\u0131lmas\u0131n\u0131, hizmet s\u00fcreklili\u011finin sa\u011flanmas\u0131n\u0131 ve hizmet performans\u0131n\u0131n s\u00fcrekli iyile\u015ftirilmesini ama\u00e7lamaktad\u0131r. Kurulu\u015flar\u0131n ISO 20000-1 standard\u0131na uygun olarak&hellip;","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19899","page","type-page","status-publish","hentry","entry","no-media"],"_links":{"self":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/comments?post=19899"}],"version-history":[{"count":4,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19899\/revisions"}],"predecessor-version":[{"id":19969,"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/pages\/19899\/revisions\/19969"}],"wp:attachment":[{"href":"https:\/\/www.d-tek.com.tr\/en\/wp-json\/wp\/v2\/media?parent=19899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}